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These general conditions of sale govern the relationship between, on the one hand, the company ALNÀUA (SIRET N ° 80753371600021), hereinafter referred to as "the Seller", located 12, rue de le Folie 21200 L'Etang Vergy and d ' on the other hand, the person who makes a purchase remotely through the website of the company ALNÀUA hereinafter referred to as "the customer".

The site allows ALNÀUA to offer for sale in particular textile, cosmetic, food products and accessories manufactured for the ALNÀUA brand (hereinafter referred to as the "Products") to Users browsing the Site (hereinafter referred to as the (s) ) " Clients) "). It is specified that the purchases of Products on the Site are reserved for non-commercial natural persons having the quality of consumers, being over 18 years of age and having full legal capacity.

The customer undertakes to read these Conditions carefully before using the Site and before ordering or registering with ALNÀUA. Access to the Site, navigation on it and / or its use means that the customer accepts to be bound by these Conditions in their entirety, and this, that he has opened an account through the Site. , whether it is registered on the Site or whether it is connected to its account or not.

ALNÀUA is the seller of the products and services on the site.
From the click of acceptance on the summary basket the order is irrevocable and the sale formed between the two parties.


The Client of the Site must be a consumer, a natural person of full age and legally capable or hold parental authorization allowing him to place an order on the Site.
The Customer must, when ordering, complete an order form specifying certain mandatory fields so that his order for products can be taken into account by ALNÀUA.
The information communicated to ALNÀUA in the context of each of its orders must be complete, exact and up to date. ALNÀUA may, if necessary, ask the Customer for confirmation by any means of this information and of his identity. The Customer is responsible for the consequences resulting from false or inaccurate information transmitted or whose recovery would be illegal.

On the Site, ALNÀUA collects personal data. These data are necessary for the processing of the order and may be communicated in whole or in part to ALNÀUA service providers involved in the execution of the order.
In accordance with the law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, the Customer has the right to access, modify, rectify, oppose and delete data. personal information about him. To exercise this right, it suffices to send an email to


These General Conditions of Sale govern the rights and obligations of the Parties resulting from the online sale of the Products offered on the Site. They form a contractual whole with the summary order form and the invoice communicated to the Customer and apply to the exclusion of any other document.
In the event of any contradiction or discrepancy between the terms of these three documents, the documents should prevail in the following order:
- the bill ;
- the summary order form;
- these General Conditions of Sale.


The products offered for sale are those appearing on the Site on the day of the order placed by the Customer, within the limit of available stocks. ALNÀUA however reserves the right to withdraw products from sale at any time.
Despite the care taken by ALNÀUA to keep its Site up to date, present and describe the products, it remains possible that non-substantial errors appear on the Site, which the Customer acknowledges and accepts. Items such as photographs, texts, graphics as well as all the information and characteristics illustrating and / or accompanying the Products are not contractual, which the Customer acknowledges. This customer is fully informed that the images, photos and colors of the items for sale may however not correspond to the actual colors under the effect of the Internet browser of the screen used. In any event, in the event of non-compliance of the delivered product with its description on the Site, ALNÀUA undertakes to remedy the situation, the consumer being able either to exercise his right of withdrawal or to implement the guarantee of ALNÀUA compliance.
It is possible that the Customer will receive, following an order, a part previously returned by another person. It is specified that ALNÀUA only accepts the return of intact, new and unworn Products, these two conditions being checked before returning the returned Products to stock.

If the products ordered are no longer available, for any reason whatsoever, ALNÀUA will inform the customer by email as soon as possible and will reimburse the price possibly invoiced and received from the customer, by crediting the latter's bank card. .

The definitive or temporary unavailability can in no way engage the responsibility of ALNÀUA, nor can it give rise to any right to compensation or damages in favor of the Customer.


• The customer dials the address
• The customer adds the items to his basket
• The customer fills out the account creation form
• The customer checks the content of his order by issuing the summary of his order. He must check the total cost (products ordered, shipping costs, optional options) and correct any errors.
• The customer verifies and accepts the General Conditions of Sale of ALNÀUA with a "click"
• The customer confirms the order, the total price and the all-inclusive price by clicking on "order"
• The customer receives an order confirmation by e-mail
• The customer receives his package at the delivery address he indicated when ordering.

The order summary will also be available on the site in the "my account" section, "my orders" tab.
Any order will only be validated after acceptance of payment.
The customer accepts that the invoice is considered as proof of the contractual relations between the parties. Any order confirmed by the customer constitutes the conclusion of the sales contract and acceptance of the prices, descriptions, quantities of products available for sale and the clauses contained in these GTC.
If, despite ALNÀUA's vigilance, items ordered prove to be unavailable after confirmation of the order, ALNÀUA will inform the customer by e-mail as soon as possible. The customer will then be able to cancel his order and be reimbursed for the sums already paid.


Full payment must be made when ordering.
The customer pays for his order online by credit card or paypal. For any transaction, the customer will indicate the number appearing on the front of his bank card, the expiration date and the cryptogram appearing on the back of his card (the last 3 digits).
The payment solutions adopted by ALNÀUA are 100% secure.
ALNÀUA does not keep credit card data on its site.
ALNÀUA reserves the right to refuse an order or to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order.


ALNÀUA delivers its products to France and Europe.
For any order placed on the site, we undertake to prepare your every Monday (excluding public holidays). Any order made after Friday morning will be taken care of not for the following Monday but for that of next week. It is when entering his order that the customer chooses his mode and place of delivery among those offered on the site.

In the event of a wording error in the wording of the Customer's contact details, ALNÀUA cannot be held responsible for the impossibility of delivering the item (s) ordered or for a delay in delivery due to the non-presence of the Customer during the delivery of his order.
It is the Customer's responsibility to check his order upon arrival of the package and to make any reservations and complaints that appear justified, or even to refuse the package if it is likely to have been opened or if it bears obvious traces. deterioration. Said reservations must be sent by e-mail to within 48 hours. Once this period has passed, ALNÀUA declines all responsibility. In addition, the customer must also notify his reservations to the carrier within the same period. Products must be returned in the condition in which the customer received them. The shipping costs will be borne by the Customer.

The deadlines provided by ALNÀUA to the Customer vary from country to country. These are indicated for information only on the site, ALNÀUA cannot be held responsible for any exceeding of these indicative deadlines when confirming the order. A delay could in no case give right to any compensation for damage and interest.

ALNÀUA makes every effort to ensure that the packages arrive on time.
The following are considered as force majeure releasing ALNÀUA from its obligation to deliver: war, accidents, the impossibility of being supplied, total or partial strikes, lock-out, riot, boycotts or other actions of an industrial nature or commercial disputes, civil disturbance, insurgency, inclement weather, epidemic, blockage of means of transport or supply for any reason, earthquake, fire, storm, flood, water damage, governmental or legal restrictions, legal changes or regulatory forms of marketing, computer failure, blocking of telecommunications, including wired or wireless telecommunications networks, and any other case beyond the control of the parties preventing the normal performance of the contractual relationship.
All the obligations of the parties will be suspended for the duration of the force majeure event, without compensation.


For any product offered on the site, the customer has 15 clear days.
In accordance with the provisions of article L121-21 of the Consumer Code, the customer has a right of withdrawal of fourteen (14) days following the date on which the customer receives the Products to return, at his expense, the Products qu 'he commanded.
In the event that the products have been delivered to the Customer, the latter must return them to ALNÀUA, without having to justify any reasons, nor to pay penalties, but must pay for transport with tracking and return the items in their original packaging. original, new, unopened, unworn, unwashed, with labels at the following address: ALNÀUA, Elisa Ritter, 12 rue de la Folie 21220 L'Etang Vergy.

The return or exchange is done at the risk of the customer. Products damaged, returned incomplete, soiled will not be exchanged or refunded.


ALNÀUA products are subject to the legal guarantee provided for by articles L 211-4 and following of the Consumer Code and 1641 and following of the Civil Code.
In the event that the item (s) delivered to the Customer do not comply with the order (subject to article 1 hereof), the customer must inform ALNÀUA, section "contact" in 14 days, at the latest following receipt of the item (s), by producing the elements establishing this non-conformity. After this period, the articles will be deemed to comply.

After agreement from ALNÀUA, the customer must return the items in question, new, unopened, unworn, in their original packaging, in perfect condition, under the same transport conditions, with the corresponding invoice to the address which he received. will be indicated by email, within 14 clear days from the date of receipt of the order by the Buyer.
Once the product has been received and checked by our services, ALNÀUA will send a new product in accordance with the description of the product ordered by the customer. If the product is no longer available, ALNÀUA will notify the customer by e-mail and will offer him a credit or a refund of the amount of the returned product. This refund will be made by crediting the amount to be refunded to the Customer's bank account debited during the transaction.

The withdrawal period does not start to run again after receipt of the new product.
Any warranty is excluded in the event of improper use, negligence or lack of maintenance on the part of the customer, as in the event of normal wear and tear or in the event of force majeure.
The ALNÀUA company only has an obligation of means for all stages of access to the site, the ordering process, delivery or subsequent services. ALNÀUA cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a breakdown in service, an external intrusion, the presence of computer viruses or any fact qualified as force majeure, in accordance with the law and jurisprudence.


To make purchases on the Site, the customer must create an account and choose an email address and a password which will be requested each time he wishes to access it. The Customer's personal information is thus protected by a password so that the customer, and he alone, has access to it.
The client must also remember to log out of his profile and close his browser window at the end of his work session, particularly if the client uses a computer workstation shared with others for access to Internet.
The customer will thus prevent Users from accessing their personal information.
The customer is solely responsible for maintaining the confidentiality of his password. The customer alone will bear the consequences that may result from any use by third parties who have knowledge of it.

Any material uploaded to the Site will be considered non-confidential and non-exclusive and ALNÀUA reserves the right to use, copy, distribute and disclose to third parties any material of the contributions, for whatever purpose. .
ALNÀUA is also entitled to communicate the identity of the Client to any third party declaring that any material published or uploaded by the client on the site or on any third party social network site linked to ALNÀUA constitutes a violation of their intellectual property rights or of their rights to privacy.
ALNÀUA cannot be held responsible to any third party for the content or accuracy of any material published by the client or by any other User of the Site.

ALNÀUA reserves the right to remove any contribution from the Client to the website if it judges that the latter does not comply with the content standards described above.


All the products, as well as the texts, comments, photos, brands, graphics, concept, illustrations and images making up the Site are the exclusive property of the ALNÀUA company and are protected by intellectual property rights in France and in the whole world. Any total or partial reproduction of these elements or of the Site is strictly prohibited. This site must in no case be reproduced, copied, sold or exploited for commercial purposes.


Any order placed on the site automatically entails the Customer's adherence to the GTC. This contract is subject to French law. The language of this contract is French. Any dispute must be the subject of a preliminary attempt to settle amicably. In the event of a dispute, the French courts will have sole jurisdiction.


ALNÀUA undertakes to protect the personal data communicated by the customer.
In order to process orders efficiently, the personal data collected will be subject to computer processing. The customer acknowledges having knowledge of it. This information is collected in a confidential file specific to ALNÀUA.
In accordance with the Data Protection Act of January 6, 1978, the customer has the right to access, modify and delete data concerning him. If the client wishes to exercise this right, all he has to do is notify ALNÀUA, Elisa Ritter, 12 rue de la Folie, 21220 L'Etang Vergy.

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